Returns, Refunds & Exchange Policy

Last Updated: August 26, 2026

At EDIOTS, some products are made to order and shipped through our print-on-demand partner, Printrove, while other products are stocked and shipped directly by us.

Returns, refunds and exchanges for Printrove-fulfilled products are subject to Printrove’s applicable policies. Products shipped directly by EDIOTS are eligible for a 14-day, no-questions-asked return policy, subject to the conditions below.

1. Printrove-Fulfilled Products

For products produced and shipped by Printrove, all return, refund, replacement, shipping and exchange matters are handled according to Printrove’s policies and fulfilment terms.

If you receive a Printrove-fulfilled product that is damaged, defective, incorrectly printed or different from what you ordered, please contact us at support@ediots.in as soon as possible. We may request your order number, photographs, packaging details and other information required by Printrove to review the issue.

Returns or exchanges are generally not available for Printrove products due to:

• Change of mind;

• Incorrect size or colour selected by the customer;

• Personal preference; or

• The product no longer being wanted.

2. EDIOTS-Stocked Products

Products held in EDIOTS inventory and shipped directly by us may be returned within 14 days of delivery, without providing a reason.

To be eligible:

• The product must be unused, unworn and unwashed;

• It must be returned in its original condition and packaging;

• Tags and labels should remain attached; and

• The return request must be made within 14 days of delivery.

We may refuse a return if the product shows signs of use, damage, washing, alteration or wear.

3. Damaged, Defective or Incorrect Products

If any product arrives damaged, defective or incorrect, please contact us promptly at support@ediots.in with:

• Your order number;

• A description of the issue; and

• Clear photographs of the product and packaging.

We will review the request and, where applicable, arrange a replacement, exchange or refund in accordance with the relevant fulfilment partner’s policy or our own return process.

4. Refunds

Approved refunds will be issued through the original payment method or another available refund method. Processing times may vary depending on your bank, card issuer, UPI provider or payment gateway.

For eligible EDIOTS-stocked product returns, return shipping arrangements or charges may apply depending on the circumstances. Any applicable charges will be communicated during the return process.

5. Order Cancellation and Delivery Issues

Cancellation requests must be made as soon as possible after placing an order. Orders already in production, packed or shipped may not be cancellable.

For incorrect addresses, refused deliveries, failed delivery attempts or Return to Origin (RTO) shipments, additional shipping charges may apply for re-shipment. Any refund will be assessed based on the circumstances and applicable policy.

6. How to Request a Return or Refund

Email support@ediots.in with:

Subject: Return / Refund Request – [Order Number]

Please include your order number, contact details, product information and photographs where relevant. Our team will review your request and provide the next steps.

Nothing in this policy limits any rights or remedies available under applicable Indian law.

7. Contact Us

EDIOTS
Email: hey@ediots.in
Website: ediots.in